Customer reviews of JAP Motors Sheffield

By DHANSYAM J on 17 April 2018 | Verified purchase

5star excellent Nissan elgrand e52 very clean car .

Reply from JAP Motors Sheffield on 24/04/18

Thank you so much for trusting our business we hope you are happy with your car :)

By Anonymous on 07 November 2024 | Purchase not verified

I would recommend *** Motors if you are thinking of buying a Japanese Import vehicle, Elaz made the whole process painless and stress free, his motors are to die for! Check out the camper vans too, WOW !

Reply from JAP Motors Sheffield on 08/01/25

Thank you for your trust in *** Motors we are here anytime for any after sales care

By Peter M on 13 February 2024 | Purchase not verified

Very friendly and helpful do any thing to help would recommend them

Reply from JAP Motors Sheffield on 29/02/24

Thanks for the feedback Peter, we hope you enjoy your car anything we can help with in future please do not hesitate to contact.

By Anonymous on 30 August 2023 | Purchase not verified

Ejaz was a true dealer, very honest and they are good at what they do, the whole team are great at what they do, superb collection of vehicles, nothing too much trouble, highly recommend this dealership. Thank You All at *** Motors Sheffield.

Reply from JAP Motors Sheffield on 29/02/24

Thank you for the lovely feedback

By Anonymous on 28 April 2023 | Purchase not verified

excellent service . After sometime looking the right campervan we have found it. The help and advice has been very good, we have now put down a deposit it will be ours very soon now.

Reply from JAP Motors Sheffield on 29/02/24

Thank you Susannah, we hope you have many happy drives in your campervan.

By Anonymous on 23 March 2023 | Purchase not verified

If I could leave 0 stars I would. Pictures on the internet hide alot of the damage and are not accurate, all of them were damaged in some way shape or form, dont get me wrong we know they are not brand new cars, however the car we went to see had a massive crack to the bumper, the alloys were scuffed to high heavens and the overall presentation was shocking ( you can see the polish marks ). On the internet they look very professional and well kept, however when you get there all of them are cramed into a tiny warehouse space, you cannot even examine them properly because of how close they are all packed together. They didn't seem to know alot about the cars, one of the people there would occasionally come up to us and asked us have we seen anything we liked, to which I had to reply no. We even booked a test drive with the car we picked out however no one at all seemed interested in getting it out for us ( I dont even know how they would have it would have taken a good hour to move them all about). We travelled from Walsall to see these cars and were extremely disappointed with the service & lack of care. Do not trust what the pictures they have on the internet.

Reply from JAP Motors Sheffield on 03/04/23

Dear Annie We are really sorry and disappointed to hear of the negative experience you have had at our dealership. We however thank you for your review and the explanation you have given. Unfortunately on the day in question we were under staffed due to holidays/sickness’, and will say that we do try and book appointments in advance spaced out over 1 hour slots, but despite fixed appointments some customers do turn up early/late, but we still try our best to accommodate everyone, and on the day in question our only member of staff present approached and greeted you whilst also trying to deal with other customers who turned up early, however you were not sure which car you came to view and our colleague politely asked you to check on-line, whilst he spoke with another customer, at the same time trying to assist you but unfortunately you didn’t appear to be engaging, as we guess you were unsure, during which another customer turned up so yes we were busy on the day question, at which you appeared to have left. With reference to comments made about the possible vehicle you came to view, we are not quite sure which vehicle you exactly viewed as we do have over 30 vehicles in stock, and if you walked round to the wrong side of our showroom you may have walked to the area where vehicles are awaiting preparation/pending registration. If you were to look at our on line reviews you will see that we are a professional, honest and knowledgeable, hence only specialise in Japanese Imports. We are always trying to improve upon our services so all feedback is taken on board, and should you wish to contact The Manager we will endeavour to try and restore your confidence moving forward.

By Anonymous on 17 September 2022 | Purchase not verified

Jab Motors Sheffield have great customer services are always ready to help. They are supportive and they ensure they give you what is required and give good advise. They are ready to go beyond and above.

By Craig M on 11 April 2022 | Purchase not verified

What a pleasure to deal with. It makes a change for a dealer to be very knowledgeable about imported cars rather than some who jump on the import band wagon. All the vehicles had been converted to mph and other options to have vehicle under sealed. Decatted and uk spec android media unit fitted. Excellent staff and nothing was too much trouble. Highly recommended.

Reply from JAP Motors Sheffield on 29/02/24

Thank you Craig we hope you have many drives with your vehicle

By John D on 17 September 2020 | Purchase not verified

Bought a lovely Nissan Elgrand from jap motors. Great customer service and was very well looked after with the sales clerk giving me a spare key which was very nice of him.

Reply from JAP Motors Sheffield on 31/12/20

Thank you for your trust in Jap Motors we hope you enjoy your car

By Martin Y on 19 August 2020 | Purchase not verified

To be honest, our first impression of the sales area was not good, being in a side street & only a small compound. I could not be as far away from the truth. The car I was looking for was there. We were left to look & do what we wanted with the vehicle. The vehicle was in immaculate condition & I was even provided with a mat to look under the vehicle. All questions we had were answered honestly & give me the confidence to do business with them. We had a test drive, more questions, all answered. We had a few minor works to be done which was agreed without question. We waited six weeks for DVLA to release the paperwork. When we arrived to collect, all minor works had been done & a generous amount of fuel in the tank. The only hiccup was that my iPhone did not sink immediately with the mirascreen but that was easily completed when I got home. In conclusion we are more than happy with the vehicle & service we received from Jap Motors & have no hesitation in recommending them.

Reply from JAP Motors Sheffield on 31/12/20

Thank you for your trust in Jap Motors we hope you enjoy your car